At ProAcousticSound, we want you to be completely satisfied with your purchase. If you need to return a product, please review our policy below.

1. Standard Return Policy

✅ Return Window: You may return eligible products within 14 days of delivery.
✅ Condition: Items must be unused, in original packaging, and in the same condition as received.
✅ Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Custom Orders – Final Sale

🚫 Custom-sized acoustic panels and bass traps are non-refundable and cannot be returned.
Since these products are made to your specifications, we cannot accept returns unless there is a manufacturing defect.

3. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Notify us within 48 hours of delivery.
  2. Provide clear photos of the damage, packaging, and shipping label.
  3. We will review your claim and offer a replacement or refund based on the situation.

4. Refund Process

  • Once we receive and inspect the returned item, refunds are processed within 5-7 business days.
  • Refunds are issued to the original payment method.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. How to Request a Return

  1. Contact Us: Email us at [YourEmail@domain.com] with your order number and reason for return.
  2. Wait for Approval: We will review your request and provide return instructions.
  3. Ship the Item: Once approved, send the item back using a trackable shipping method.
  4. Receive Your Refund or Replacement.